Terms and Conditions

At Kota Fresh Dairy, we are dedicated to providing high-quality dairy products sourced from local farms. This document outlines your rights and responsibilities when interacting with our Services, ensuring a smooth and trustworthy experience for all our customers, retailers, and dealers.

2. Products and Services

  • Product Descriptions: We strive to present accurate descriptions and images of our products. However, while we make every effort to ensure accuracy, we cannot guarantee that all descriptions are error-free or completely accurate.

  • Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice, so it’s wise to check our website regularly.

3. Orders and Payment

  • Order Placement: You can easily place orders through our website or by contacting our sales representatives. Please note that all orders are subject to acceptance by us.

  • Pricing: All prices are listed in Indian Rupees and may change without notice. Be aware that taxes and shipping charges may also apply to your order.

  • Payment Methods: We accept various payment methods, including credit/debit cards and digital wallets. Full payment is required when you place your order.

4. Delivery and Shipping

  • Delivery Terms: We aim to deliver your order within the specified timeframe. However, we are not liable for delays caused by unforeseen circumstances such as weather or transport issues. Your understanding is appreciated.

  • Shipping Charges: Shipping costs will be calculated at checkout and are the responsibility of the customer.

5. Returns and Refunds

  • Return Policy: Due to the perishable nature of our products, we typically do not accept returns. If you receive a defective product or one that does not match your order, please contact us within 24 hours of receipt.

  • Refunds: We will consider refunds for qualifying claims regarding defective products. To ensure a smooth process, please retain your receipt for any refund requests.

6. Customer Responsibilities

  • Account Security: If you create an account with us, you are responsible for keeping your account information confidential. This means you should protect your login details and notify us immediately of any unauthorized use.

  • Compliance with Laws: You agree to use our Services in accordance with all applicable laws and regulations, promoting a safe shopping environment for everyone.

7. Retailers and Dealers: Your Security Matters

As a retailer or dealer considering partnership with Kota Fresh Dairy, your security and success are our top priorities. We provide:

  • Support and Training: We offer comprehensive training and ongoing support to help you understand our products and business practices. This empowers you to sell confidently.

  • Fair Pricing: Our competitive pricing structures ensure that you can maintain healthy profit margins while delivering quality products to your customers.

  • Trustworthy Brand: By partnering with us, you align with a reputable brand committed to quality and customer satisfaction. This helps you build trust with your customers.

8. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and trademarks, is owned by Kota Fresh Dairy and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any of this content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Kota Fresh Dairy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or Services. Our total liability will not exceed the amount you paid for the specific product or Service in question.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Rajasthan, India. Any disputes arising from these Terms will be resolved in the courts of Kota.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will take effect upon posting on our website. Therefore, it is your responsibility to review these Terms periodically for updates.

12. Contact Information

For any questions or concerns regarding these Terms or our Services, please contact us at: